Support

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24h / 365days

We offer support for our customers

Mon - Fri 8:00am - 5:00pm (GMT +1)

Get in touch

Cybersteel Inc.
376-293 City Road, Suite 600
San Francisco, CA 94102

Have any questions?
+44 1234 567 890

Drop us a line
info@yourdomain.com

About us

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EN

safety first 
during
winter time

Your healthiness is important to us.

Safety site - COVID19

Safe together through the winter

We care for our guests ...

Safety during winter holidays!

We would be pleased to welcome you at Hotel Alpenrose in Au where you can dive into a magical winter wonderland with unique nature, inspiring culture, charming traditions, blissful enfjoyment and ... guaranteed snow for your winter activities. On top of this we do our utmost to ensure a carefree, and above all safe, holdiday for you. 

It might be your wish to spend an untroubled and safe winter holiday at the same time. We feel the same way. Healthiness takes center stage at the moment and we take it seriously, as we are responsible for our guests and our team.

We are part of the “Safe Hospitality” initiative and are taking the following preventative measures:

  • ✓ We work with face masks
  • ✓ We observe social distancing
  • ✓ We measure our temperatures daily
  • ✓ We are regularly tested

 

We strictly follow the recommendation of the international and local health authorities.

You will find more information about Winterkodex Vorarlberg here.

FREE CANCELLATION UP TO 48 HOURS BEFORE ARRIVAL!

JUST IN CASE:

If there should be border closures, entry limitations or travel warnings, or if people in the hotel test positive for Covid-19, you can fall back on our “Safety first – Winter Package”.

When booking we guarantee you the security of cancelling at no cost up to 48 hours before arrival, if one of the following reasons applies:

  • ✓There is a travel warning for Austria or the federal state of Vorarlberg
  • ✓ The district of Bregenzerwald is set to red on the “Corona Signal” indicating Austrian risk areas
  • ✓ No ski operations are possible in the entire Lech & Zürs ski area due to Covid-19

If one of these reasons apply, we will convert any payment you have made into a voucher that you can use for another trip.

Otherwise, the Austrian General Terms and Conditions for the hotel industry (GTCH) apply as agreed. 

 

BOOK SAFELY WITH FREE CANCELLATION INSURANCE

If your or  a family member from the same household tests positive for Covid-19, the insurance covers the cancellation costs of overnight stays and meals in the tourist accommodation. The same applies if quarantine is officially ordered by the authorities. 

More information you will find here at Winterkodex Vorarlberg.

 

RECENT INFORMATION REGARDING ENTRY TO AUSTRIA

https://www.sozialministerium.at/en/Coronavirus/Coronavirus---Information-available-for-download.html

ALL OVER THE PLACE...

SAFETY FIRST

CLEANING SERVICES 

At your favourite spot at Hotel Alpenrose there are disinfectant dispenser all over the place for daily use of our guests. The rooms and studios are cleaned with high thoroughness and disinfectant.

 

COVID-TESTS

There are possibilities to test for our guests to avoid quarantine back home. Please note that registration for a test has to be announced at the receptein at least 48 h before testing. The result may be available about 24 to 36 h after being tested. The costs will be charged to our guests.

 

SPA - FEEL-GOOD-MOMENTS FOR OUR GUESTS 

Even now the Feel-good-moment is more important for your relaxation than before. We strictly follow the recommendations to be able to keep our Spa area open for the utmost possible feeling of enjoyment and relaxation of our guests. During your stay at Hotel Alpenrose our team at the reception will inform you about the instructions and recommendations.

For unforgettable holidays

TOGETHER WE WILL CONSIDER THESE RECOMMENDATIONS!

Abstand halten

We try to keep 1 metre distance from other people.

Haende nicht schuetteln

We unfortunately have to abstain from shaking hands and hugging and smile instead.

Haende waschen

We wash our hands multiple times a day with soap and water for at least 30 seconds and use disinfectant. 

Husten und Niesen in die Armbeuge

We sneeze or cough in the crook of our elbow or in a handkerchief.

Mund-Nasen-Schutz

We wear a face mask in all public hotel areas at all times.

What we would kindly ask you to do: In the event of symptoms of illness, we request that you do not make your trip. If there are symptoms during your stay, please notify us immediately. We ask you to follow the instructions of our staff. We ask you to wear your mask in all public hotel areas at all times.

Above all, we wish you the best of health as well as a pleasant stay at Hotel Alpenrose.

Yours, The Moosbrugger Family

 

Copyright 2020 | Hotel Apartements Alpenrose | All Rights Reserved.